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FAQ:

Q1) Where can I find a video on how to setup the plug and play model Foscam IP cameras?

A) You can refer to this link on setting up via the blue "Foscam" Ezlink app : https://www.youtube.com/watch?v=bvEDc5zjdqs

Q2) After entering my wifi password in the "Foscam" app, it gives me a "timeout" error after counting down 100 secs.

A) The app might not be compatible with certain routers (eg Dlink). If your router has a "WPS" button on it, please press and hold on to the "WPS" button on the camera for 2 secs, then press and hold 2 secs on the "WPS" button on the router.  Wait for 1 minute and the camera should be wirelessly connected to your router.

Q3) Why can't I view the video when I am on 3G/4G network?

A) The default setting on the app is to connect with wifi network only. To allow the app to use 3G/4G network, simply select "About" at the bottom rght of the blue "Foscam" app, tap on "General" and turn off "Wi-F only for live stream" option.

 

Q4) How do I view the live videos on my home computer? 

A) After setting up the cameras via the "Foscam" Ezlink app, install the "IP camera tool" on your PC, either with the CD that comes with the camera or the "IPCAM tools" links found at the top of this page, click on the IP address that appears on the "IP camera tool" and login with the username and password you have set using the "Foscam" app. For Windows users, please use "Internet Explorer", Mac users please use "Safari" browser.

 

 

For Mac users please use only safari to login. Please install the "plugin"when prompted, if there's error downloading the plugin, please go to "system preference" -> "security & privacy"and allow downloads from both app store and unidentified developer (refer to 12th min of this video: http://www.youtube.com/watch?v=LrDuGm8uuAE)

Q5) How do I do recording on SD card?

A) Recording on SD card can only be done via the computer.  After logging in to your camera with a computer, select "Alarm" -> Motion Detection. Click on "enable", "record, "Set Detection Area" (select all squares) and click on the top left corner of the "Schedule" (for motion detection recording at all times). Please also select "storage location" as "SD card" under "Record" option.

Q6) How do I configure the wireless settings manually?

 

A) Please follow the steps in Q4 above and login to the camera with your computer. Go to "Settings"-> "Network"-> "Wireless Settings" -> "Scan", select your wifi name, enter your wifi password and "save" will do.

Q7) How do I do the settings on the non-Plug and play models?

A) Please refer to the link here: Summary setup steps for FI8910W pdf icon

 

Q8) Do you provide onsite configuration service?
A) Yes, we have freelance Engineers  who can go over to your home/office for the configuration on PC and mobile phone. The charges is $80 per trip for up to 3 cameras (additional sets at $10 each).

If mounting is required, please call 96998629 or 90226639.

Extension cable (3m) is required for powerpoint more than 1.5m from the place you want to mount is $18 each. 

Q6) How do I enable activeX in IE?
A) You can enable activeX by going to > "Tools" > "Internet Options" > "Security" > "Custom Level" > "ActiveX control and Plug-ins". All 3 options of ActiveX control ("Download signed/unsigned activeX" and "Initialize and script
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